Steema offers no-charge reference and support options alongside response for active customer questions on the Steema forums. Priority Support is also available.
Before using the forums or bug-tracker we recommend a look at this document, Steema Bug Fixing Policy.
Your product is one of the most exceptional items I have ever purchased. Powerful, easy to use and fast.
David Schneider | Head of Research and Risk Management, UniSuper Management
Many compliments for this great support, it's the best, kinder and faster seen before!.
Claudio Longhi | Production Responsible, Sicor S.p.A.
Thank you for the super quick response, it's great to see that there is a caring person on the other end. I wish all other companies I got software from had support people like you! Thanks again!
Frank Johnson | Managing Director, Wingstar Software
Thanks again for your support, I really appreciate it and let me tell you, I bought lots of components, but none gave me so much great support as you guys do.
Sylvain Francoeur | Programmeur Analyste , Multi-Energie Best Inc.
“Thank you very much! I must say the support in these forums is outstanding. In the last few days you have answered all my questions - and even sent source code - and a patch. Very impressive! “
Bradley MacDonald | President, TimeAcct Information Systems
One year of priority, remote and rapid response support
Unlimited number of standard support requests
With the priority support subscription your organisation may send as many non-priority support requests as needed, plus 12 priority questions.
Guaranteed response time
For priority questions you will be given an exclusive priority support email address; normally you will receive a response within a few working hours but we guarantee that you will receive a reply within at most 24 hours during working hours, Monday to Friday.
Remote assistance support
Our support tech can access your system directly if required or you can keep control of your machine and we’ll provide detailed guidance on how to resolve the problem.