License Activation failed during install latest TeeChart 2023

TeeChart VCL for Borland/CodeGear/Embarcadero RAD Studio, Delphi and C++ Builder.
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Smartinez
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License Activation failed during install latest TeeChart 2023

Post by Smartinez » Thu Jun 15, 2023 8:46 am

Making a manual activation via web it is possible to bypass the problem but, when downloading RadStudio11 package installer, the installation crash because it detects a version mismatch error.
Aborting the installation and reinstalling again, then the installer does not download the package because it has been downloaded before and install it correctly (or it seems like it's correct).

Yeray
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Re: License Activation failed during install latest TeeChart 2023

Post by Yeray » Thu Jun 15, 2023 10:00 am

Hello,
Smartinez wrote:
Thu Jun 15, 2023 8:46 am
when downloading RadStudio11 package installer
I've moved you post to the VCL subforum.
Smartinez wrote:
Thu Jun 15, 2023 8:46 am
the installation crash because it detects a version mismatch error
If the error you were getting was about "SSL/TLS secure channel", please read this explanation.
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ImageYeray Alonso
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Test Always #?
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Re: License Activation failed during install latest TeeChart 2023

Post by Test Always #? » Tue Jun 20, 2023 7:37 pm

Yeray,

Wow, I have spent hours trying to get this to work.

Do you have a solution for those of us who do not have active licenses? I cannot install my prior versions. (Is there someone I can call about reactivating my licenses--I have tried your phone but no one answers, and the email no longer works).

Ed Dressel

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Re: License Activation failed during install latest TeeChart 2023

Post by Yeray » Wed Jun 21, 2023 6:19 am

Hello Ed,

Did you try the activation form?
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ImageYeray Alonso
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Re: License Activation failed during install latest TeeChart 2023

Post by Test Always #? » Wed Jun 21, 2023 3:00 pm

Thank you. I didn't know that existed. (I tried to email, call, and I even posted in a Facebook newsgroup page. There are others with this frustration).

Is there an email I can use to discuss renewing with someone?

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Re: License Activation failed during install latest TeeChart 2023

Post by Yeray » Fri Jun 23, 2023 6:29 am

Hello,

I understand that frustration. We discussed about possibilities to solve the situation but it turns out that the maintainer of the server did a OS upgrade which doesn't support old SSL/TLS version for security reasons.
Since we found this the day after publishing a TeeChart VCL release, we decided to rebuild those installers with the updated activation utility and make the activation form page more visible.
I'm afraid we can't rebuild the older installers. And moving to a server without that update would expose us to a security risk.
Our apologies.

Finally note, the activation page is also mentioned in the installer, when the connection fails and you choose "manual registration":
steema_manual_registration.png
steema_manual_registration.png (10.73 KiB) Viewed 19431 times

https://www.steema.com/linkIn/Activation
Best Regards,
ImageYeray Alonso
Development & Support
Steema Software
Av. Montilivi 33, 17003 Girona, Catalonia (SP)
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Re: License Activation failed during install latest TeeChart 2023

Post by Yeray » Mon Jul 17, 2023 6:26 pm

Test Always #? wrote:
Wed Jun 21, 2023 3:00 pm
Is there an email I can use to discuss renewing with someone?
Sorry I forgot to reply this. You can write to "sales at steema dot com".
Best Regards,
ImageYeray Alonso
Development & Support
Steema Software
Av. Montilivi 33, 17003 Girona, Catalonia (SP)
Image Image Image Image Image Image Please read our Bug Fixing Policy

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