Why has TeeChart reverted to Evaluation version

TeeChart for ActiveX, COM and ASP
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rusty
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Why has TeeChart reverted to Evaluation version

Post by rusty » Tue Jan 30, 2018 5:11 am

Last year, I evaluated TeeChart Pro v2016. I then purchased, installed and registered this product.

After coming back to work from my Christmas vacation, TeeChart has reverted to the evaluation version.

What is going on?

Yeray
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Re: Why has TeeChart reverted to Evaluation version

Post by Yeray » Tue Jan 30, 2018 9:38 am

Hello,

What sign of reversion to the evaluation version have you found exactly?
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rusty
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Re: Why has TeeChart reverted to Evaluation version

Post by rusty » Wed Jan 31, 2018 11:21 pm

When I run my C++ programs, my charts have the Evaluation Version overlay. I also get the nag dialog.
If I try to run the TeeChart Pro AX feature demo, I get a message "Component 'MSINET.OCX' or one of its dependencies is not correctly registered: a file is missing or invalid".

I installed and activated TeeChart Pro ActiveX 2016 on 14 June 2017. I have screen shots.
On the same day, I tried to install TeeChart for .NET 2017 but that failed because I needed an offline installer.
On 28/6/2017 I successfully installed TeeChart for .NET 2017 on the same PC using the offline installer.

I have not been using this PC for months as I have been busy on another project.

I'm not sure if the installation of the .NET version caused the problem or if something has happened since.

Should I reinstall?

Yeray
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Re: Why has TeeChart reverted to Evaluation version

Post by Yeray » Thu Feb 01, 2018 8:11 am

Hello,

Are you sure the registered version of TeeChart ActiveX was correctly installed on June 2017?
Maybe the registered version wasn't correctly registered (forgive the redundancy) in the system and the evaluation version is still active.
I'd suggest you to register the TeeChart2016.ocx manually. To do so, open an elevated command prompt, navigate to the TeeChart ActiveX installation folder (the registered version, not the evaluation version) and run:

Code: Select all

regsvr32 TeeChart2016.ocx
TeeChart .NET shouldn't interfere here in any way.
Best Regards,
ImageYeray Alonso
Development & Support
Steema Software
Av. Montilivi 33, 17003 Girona, Catalonia (SP)
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rusty
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Re: Why has TeeChart reverted to Evaluation version

Post by rusty » Thu Feb 01, 2018 11:05 pm

I have a screenshot dated 14/6/2017 of a dialog saying: "DLLRegisterServer in TeeChart201664.ocx succeeded". I think this proves that I installed and registered it properly.

Nevertheless, I registered it again and it worked. Apparently the OCX must have gotten deregistered somehow.

So thanks for the suggestion.

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Re: Why has TeeChart reverted to Evaluation version

Post by Yeray » Fri Feb 02, 2018 7:11 am

Hello,

I'm glad to hear it works fine now.
Best Regards,
ImageYeray Alonso
Development & Support
Steema Software
Av. Montilivi 33, 17003 Girona, Catalonia (SP)
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