Problem installing 2018.26 into Tokyo

TeeChart VCL for Borland/CodeGear/Embarcadero RAD Studio, Delphi and C++ Builder.
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ijbranch
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Problem installing 2018.26 into Tokyo

Post by ijbranch » Sat Dec 08, 2018 12:23 am

Hi Team,
Win 10, D10.2.3, TC 2018.26, Installed into D:\Steema Software\Steema TeeChart Pro VCL FMX Source Code 2018.26
Installed the latest into Rio without issue. :-)
Unable to install into Tokyo. :-(
Pls see attached picture SS2.
The files are not in the directory when it gets to the copy stage. :-(
Pls see attached picture SS3.
The Log suggests it isn't registered. How can that be??
Pls See attached picture SS4.

Regards,
Ian
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ijbranch
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Re: Problem installing 2018.26 into Tokyo

Post by ijbranch » Sat Dec 08, 2018 3:11 am

After some backtracking it seems either my License Number or Password or both aren't being recognised.
See attached picture SS5.
I didn't notice this the first time I tried to install.
Of Note: This is also happening for 2018.24 & 2018.25 I can't get TeeChart loaded at all now yet I did have 208.24 installed before I started all this... :-(

Help...

Ian
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Yeray
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Re: Problem installing 2018.26 into Tokyo

Post by Yeray » Mon Dec 10, 2018 10:02 am

Hello,
ijbranch wrote:
Sat Dec 08, 2018 12:23 am
The Log suggests it isn't registered. How can that be??
The log suggests RAD Studio 10.2 Tokyo isn't registered. If you are you using a RAD Studio trial version, as the error message indicates, you can't run the delphi compiler through the command line. This means you can't use TeeRecompile to compile and install TeeChart Sources. However, if that's your situation, you can still use the TeeChart binary installer, which doesn't need to recompile anything.
Best Regards,
ImageYeray Alonso
Development & Support
Steema Software
Av. Montilivi 33, 17003 Girona, Catalonia (SP)
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ijbranch
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Re: Problem installing 2018.26 into Tokyo

Post by ijbranch » Mon Dec 10, 2018 9:37 pm

Hi Veray,

Both my D10.2.3 and D10.3 are registered.

Regards,
Ian

Yeray
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Re: Problem installing 2018.26 into Tokyo

Post by Yeray » Tue Dec 11, 2018 10:56 am

Hello Ian,

Does the binary installer work fine for your Tokyo?
Best Regards,
ImageYeray Alonso
Development & Support
Steema Software
Av. Montilivi 33, 17003 Girona, Catalonia (SP)
Image Image Image Image Image Image Please read our Bug Fixing Policy

ijbranch
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Re: Problem installing 2018.26 into Tokyo

Post by ijbranch » Wed Dec 12, 2018 1:11 am

Hi Veray,
Yes it did. So, I immediately retried the source install.
It worked.
Not sure what or why previously in my repeated efforts but it is installed now.
Thank you.
Regards,
Ian

Yeray
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Re: Problem installing 2018.26 into Tokyo

Post by Yeray » Wed Dec 12, 2018 7:46 am

Hello Ian,

Thanks for the feedback! :)
Best Regards,
ImageYeray Alonso
Development & Support
Steema Software
Av. Montilivi 33, 17003 Girona, Catalonia (SP)
Image Image Image Image Image Image Please read our Bug Fixing Policy

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