Install Error - TeeChart Files to AUTO install cannot be found

TeeChart VCL for Borland/CodeGear/Embarcadero RAD Studio, Delphi and C++ Builder.
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INL
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Install Error - TeeChart Files to AUTO install cannot be found

Post by INL » Tue Jan 04, 2022 5:20 pm

Delphi Sydney
Install version 2021.33

I am getting the following error when installing. (Install Error1.jpg)
Install Error1.jpg
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I let it finish and tried to install "TeeInstall.exe" and it also gave an error "TeeChart files cannot be found under current folder structure" (InstallError2.jpg)
Install Error2.jpg
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Yeray
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Re: Install Error - TeeChart Files to AUTO install cannot be found

Post by Yeray » Wed Jan 05, 2022 7:00 am

Hello,

It works for me from the "Delphi27" folder but we'll revise that.
In the meanwhile, could you please try to move TeeInstall.exe to "Delphi27.win32" and run it from there?
Best Regards,
ImageYeray Alonso
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INL
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Re: Install Error - TeeChart Files to AUTO install cannot be found

Post by INL » Wed Jan 05, 2022 3:37 pm

I tried moving the exe to the "Delphi27.win32" folder , and got the same error.
Install Error3.jpg
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Re: Install Error - TeeChart Files to AUTO install cannot be found

Post by Yeray » Thu Jan 06, 2022 10:32 pm

Hello,

Could you please check if the "Delphi27\Delphi27.win32\Bin" folder contains the design-time packages?
designtimepackages.png
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INL
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Re: Install Error - TeeChart Files to AUTO install cannot be found

Post by INL » Fri Jan 07, 2022 3:40 pm

Yes, those packages are there.
TeeTreeBPls.jpg
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Re: Install Error - TeeChart Files to AUTO install cannot be found

Post by Yeray » Mon Jan 10, 2022 7:57 am

Hello,

Those errors should appear when TeeInstall fails to find those files.
I'm sorry for the time spent on this.
I'd try to install the packages manually. To do so:
- Go to the list of packages ("Component\Install Packages...").
- Click on "Add..." and browse to the design-time package (DclTeePro927.bpl) in the "Bin" folder you showed in the last screenshot.
- If it gives an error saying it can't find the runtime package (TeePro927.bpl), then go to the "Delphi27\Delphi27.win32\System" folder and check if that package exists. If it exists, copy it to the "C:\Windows\SysWOW64" folder. For Win64, also copy the runtime package (TeePro927.bpl) from "Delphi27\Delphi27.win64\System" to "C:\Windows\System32". Close and reopen the IDE, and try to add the design time package again.

If you are interested in Firemonkey, then do the same steps above with the DclFMXTeePro927.bpl design-time package at the "Bin" folder and the FMXTeePro927.bpl runtime package at the "System" folder.
Best Regards,
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INL
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Re: Install Error - TeeChart Files to AUTO install cannot be found

Post by INL » Mon Jan 10, 2022 3:13 pm

I got a "Can't Load package" error so I did as instructed and copied the two "TeePro927.bpl" files to SysWOW64 and System32 folders. I still get the exact same error. I see the 924 files were already there, does that provide any hints?
PackageInstallError.jpg
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Re: Install Error - TeeChart Files to AUTO install cannot be found

Post by Yeray » Mon Jan 10, 2022 7:40 pm

Hello,

Maybe you don't have enough rights. Could you please try to open the IDE with high privileges (as administrator) and try to add the package again?
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Re: Install Error - TeeChart Files to AUTO install cannot be found

Post by INL » Tue Jan 11, 2022 3:51 am

Nope, I tried running as admin. Same Error.

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Re: Install Error - TeeChart Files to AUTO install cannot be found

Post by Yeray » Wed Jan 12, 2022 3:10 pm

Hello,

Is this the same machine you are using at this topic?
I'm starting to think there must some relevant/unexpected configuration we aren't being able to handle here.
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Re: Install Error - TeeChart Files to AUTO install cannot be found

Post by INL » Wed Jan 12, 2022 3:59 pm

Yes, I decided to try the source code since the normal one wasn't working.
We have one teammate who successfully installed the source code version, I am the first to use the regular version. Should I have him try to install the normal version as well, or could that cause issues?
Last edited by INL on Fri Jan 21, 2022 3:21 pm, edited 1 time in total.

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Re: Install Error - TeeChart Files to AUTO install cannot be found

Post by Yeray » Thu Jan 13, 2022 7:26 am

Hello,
INL wrote:
Wed Jan 12, 2022 3:59 pm
Yes, I decided to try the open source since the normal one wasn't working.
Source, not open :oops:
INL wrote:
Wed Jan 12, 2022 3:59 pm
We have one teammate who successfully installed the source code version, I am the first to use the regular version. Should I have him try to install the normal version as well, or could that cause issues?
It would be interesting to know what's "wrong" in this machine so we can make TeeRecompile/TeeInstall to handle that situation.
Could you tell us more information about it? What Windows version, what RAD Studio build, how did you install it, what user did install RAD Studio and TeeChart, do other 3rd party components install fine,...?
Best Regards,
ImageYeray Alonso
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Re: Install Error - TeeChart Files to AUTO install cannot be found

Post by INL » Fri Jan 21, 2022 5:04 pm

Sorry, I meant "source code version", not "open source"

I found the issue!
Something got corrupted or I did something wrong, when I ran the TeeInstall.exe the first time. When I ran it it asked if I wanted to back up the data. I made a copy the Studio\21.0 folder and continued. I just restored this folder, and then ran the TeeInstall.exe again and it worked fine.

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Re: Install Error - TeeChart Files to AUTO install cannot be found

Post by Yeray » Sat Jan 22, 2022 12:21 pm

Hello,
INL wrote:
Fri Jan 21, 2022 5:04 pm
I found the issue!
I'm glad to hear that!
Best Regards,
ImageYeray Alonso
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