Activation Fails during install:TeeChart Java v1 for Android

TeeChart for Java (NetBeans, Eclipse, Android Studio, etc)
Post Reply
Andrew Park
Newbie
Newbie
Posts: 1
Joined: Mon Jul 18, 2011 12:00 am
Contact:

Activation Fails during install:TeeChart Java v1 for Android

Post by Andrew Park » Thu Jul 21, 2011 7:00 am

Hi,
I am trying to install "TeeChart Java v1 for Android", but fails with "Online activation".
What I did so far is:
1. Download the files
2. Execute TChart.Installer.jar
3. Enter ID, password etc and select "Online activation via internet"
4. Message box appears that says "Activation Failed"

I'm running Windows 7 32-bit OS, your help will be appreciated.

Thanks,
Andy

Yeray
Site Admin
Site Admin
Posts: 8734
Joined: Tue Dec 05, 2006 12:00 am
Location: Girona, Catalonia
Contact:

Re: Activation Fails during install:TeeChart Java v1 for Android

Post by Yeray » Fri Jul 22, 2011 5:09 pm

Hello Andy,

We're investigating it and we'll be back to you asap. Excuse us for the inconvenience.
Best Regards,
ImageYeray Alonso
Development & Support
Steema Software
Av. Montilivi 33, 17003 Girona, Catalonia (SP)
Image Image Image Image Image Image Please read our Bug Fixing Policy

Marc
Site Admin
Site Admin
Posts: 927
Joined: Thu Oct 16, 2003 4:00 am
Location: Girona
Contact:

Re: Activation Fails during install:TeeChart Java v1 for Android

Post by Marc » Fri Jul 22, 2011 9:47 pm

Hello Andrew,

We've sent an email to your registered email address including an activation code that you can use to activate the installation whilst we check what problem has occurred with the online process. Please check your email inbox for the message from us.

Apologies for the inconvenience caused.

Regards,
Marc Meumann
Steema Support

Marc
Site Admin
Site Admin
Posts: 927
Joined: Thu Oct 16, 2003 4:00 am
Location: Girona
Contact:

Re: Activation Fails during install:TeeChart Java v1 for Android

Post by Marc » Fri Jul 22, 2011 10:12 pm

Hello Andrew,

We have made a modification to the online activation process, you should now be able to activate online too.

Regards,
Marc
Steema Support

Bizeasset
Newbie
Newbie
Posts: 2
Joined: Thu Jul 28, 2011 12:00 am

Re: Activation Fails during install:TeeChart Java v1 for Android

Post by Bizeasset » Mon Aug 01, 2011 1:08 am

We have just downloaded the same product on Friday 29th July. It worked for us then.

Chris
Bizeasset

Yeray
Site Admin
Site Admin
Posts: 8734
Joined: Tue Dec 05, 2006 12:00 am
Location: Girona, Catalonia
Contact:

Re: Activation Fails during install:TeeChart Java v1 for Android

Post by Yeray » Mon Aug 01, 2011 8:52 am

Hello Chris,

Thanks for the info.
Best Regards,
ImageYeray Alonso
Development & Support
Steema Software
Av. Montilivi 33, 17003 Girona, Catalonia (SP)
Image Image Image Image Image Image Please read our Bug Fixing Policy

Post Reply