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Steema offers no-charge reference and support options alongside response for active customer questions on the Steema forums. Priority Support is also available. Before using the forums or bug-tracker we recommend a look at this document, Steema Bug Fixing Policy.


Priority Support

One year of priority, remote and rapid response support

Unlimited number of standard support requests
With the priority support subscription your organisation may send as many non-priority support requests as needed, plus 12 priority questions.
Guaranteed response time
For priority questions you will be given an exclusive priority support email address; normally you will receive a response within a few working hours but we guarantee that you will receive a reply within at most 24 hours during working hours, Monday to Friday.
Remote assistance support
Our support tech can access your system directly if required or you can keep control of your machine and we’ll provide detailed guidance on how to resolve the problem.

Remote Desktop powered by FixMe.IT
Access to preview releases
Subscribers have access to preview releases of the products under support.
From $249