Product Delivery

Our software products are basically delivered by Web download. After the transaction is completed, license and password information is e-mailed to the customer to download the licensed software within one business day of placing the order. We also have the software available on CDRom. If required, it's shipped via regular mail at a slight additional charge. You will receive your Customer number, License number and Password keys within one working day at most. Our sales staff work Monday through Friday all year round, except on the public holidays established for this year.

Public Holidays 2013

January 1st
March 29th
April 1st
May 1st
June 24th
July 25th
August 15th
September 11th
October 12th
October 29th
November 1st
December 6th
December 25th
December 26th

Pricing and currency

Prices are subject to change without prior notification. Prices exclude VAT rate. Product prices are fixed in US dollars and €uro prices shown are an approximate value subject to the daily exchange rate. Payments are to be either wired or mailed to Steema in US dollars or €uro. Credit cards used to be billed in €uro at the exchange rate in effect at the time of order. A slightly price variation may occur due to this currency conversion.

Payment Options

Payment in advance:

Credit cards - the easiest and fastest way to order for immediate purchase. We accept all major credit cards: Visa, Mastercard, Eurocard and American Express.
Bank transfer - customer should assume bank wire fees for us to receive payment in full. Please contact us at sales@steema.com for bank account details.

Authorized Purchase Order:

Payment Net 30 days of the invoice date. For educational establishments, Government agencies and Corporations we accept an authorized Purchase Order Form.

Refund Policy

If, within 30 days of purchase, you are not entirely satisfied with a product that you purchased from us, notify us and we’ll authorize a return and refund your money. After such period, Steema Software will not be responsible of any money back. We ask for a signed Letter of Destruction stating that you have removed the software from all systems immediately and destroy any copies. Once we have received this statement please allow a couple of days for processing. Please also ensure that CDRom copies are returned to us in good condition and at your cost.