Support agreements

Standard support

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Free maintenance releases

Free maintenance releases are available throughout the subscription period for subscription based products or the full lifetime of a major version for non-subscription products.

How to get support?

Non-customers:

• Submitting questions at Stack Overflow tagged with "TeeChart" and the platform / language.

Customers:

• Submitting questions at our online forums (please note that customer forums are read-only for non-customers).
• Document resources at http://www.teechart.net/reference/index.php.
• For VCL questions about the free TeeChart standard version included in Delphi and C++ Builder, you can use Embarcadero's public Reporting and Charting forums.
  

Pro support

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Pro support is an agreement that gives the subscriber a priority support link into Steema. Features of the agreement are as follows:

• 12 TeeChart Pro priority Questions. The priority questions may be used at any time during the subscription period in addition to use of standard support channels.
• Priority mails are answered by a receipt confirmation and replied to within 48 hours during working hours.
• Access to preview releases.
• 5% discount on major version upgrade prices for products under support

Check with Steema Software for conditions relating to Site Support agreements.

How to subscribe to Pro Support?

1 year subscription cost is US$249
You can just authorize us to process the subscription fee by emailing us at sales@steema.com or by sending us a fax to +34 972 21 87 18 at any time. Subscription may also be made via the web online order form.
Upon confirmation of subscription we will e-mail you a special email account address to which to submit your support questions.